Partnering with You for a Better and Safer Travel Experience

At Tripskeeper, our mission is simple yet ambitious: to make the world a better and safer place to explore. This goal forms the foundation of our values and drives every decision we make.

As a global travel platform, we connect travelers with a wide range of service providers, including individuals and businesses from around the world. While we take every measure to ensure the quality and integrity of these services, there are instances when certain issues might go unnoticed or fall beyond our immediate control.

This is where your role becomes vital. As someone who experiences these services firsthand, you have the unique ability to provide valuable feedback and insights. Sharing your experience through reviews helps fellow travelers make informed decisions, but sometimes, the situation requires more—reporting violations or vulnerabilities that may undermine our mission of creating a safe, authentic, and high-standard travel community.

By taking a moment to report these issues, you contribute to building a trusted platform that travelers can rely on, ensuring everyone’s journey is secure, enjoyable, and worry-free. Together, we can turn every trip into a beautiful experience.

How You Can Help Us

We believe in transparency and collaboration. Below is a step-by-step guide to how you can support us in improving the Tripskeeper platform:

1. Identify the Issue

Let us know the type of problem you’ve encountered. This could include:

• Website-related issues: Bugs, errors, or security vulnerabilities.
• Service-related problems : Issues with products or services you’ve booked through our platform.
• Concerns about service providers: Unethical behavior, substandard services, or violations of our policies.

2. Provide Detailed Information

Use the provided form to describe the problem as thoroughly as possible. Include specifics such as dates, locations, and names of involved parties to help us understand the situation clearly.

3. Share Your Contact Details

Include your email address so we can reach out to you for more information if necessary. Rest assured, your personal information will be treated with the highest level of confidentiality and used solely for addressing the reported issue.

4. Attach Supporting Files (Optional)

If you have any evidence, such as screenshots, documents, or photos, please attach them to your submission. These materials can significantly expedite our investigation and resolution process.

5. Submit Your Report

Once you’ve completed the form, click on the “Submit Report” button. Our team will promptly review your submission and take the necessary steps to address the issue.

Our Commitment to You

We are committed to resolving all reported issues in a timely and transparent manner. Here’s what you can expect after submitting your report:

• Acknowledgment: You’ll receive a confirmation that we’ve received your report.
• Investigation: Our team will investigate the issue thoroughly, involving relevant departments as needed.
• Resolution: Once the issue has been addressed, we’ll notify you of the outcome.
• Continuous Improvement: Your feedback helps us refine our platform and maintain the highest standards for travelers worldwide.

Responsible Disclosure Guidelines

To ensure a smooth and productive collaboration, we kindly ask you to adhere to the following guidelines when reporting an issue:

• Avoid exploiting any vulnerabilities you discover.
• Provide clear and concise details to help us quickly identify and address the problem.
• Refrain from sharing your findings publicly until the issue has been resolved.

Report Form

Together, We Can Make a Difference

At Tripskeeper, we firmly believe that trust and collaboration are the keys to building a better travel community. With your help, we can ensure a safer, more transparent, and enjoyable travel experience for everyone. Thank you for being an integral part of our mission to make the world a more beautiful place to explore.